Do Mortgage Brokers Help Borrowers Get Better Rates?
Retail mortgage rates vary substantially among similar borrowers. Mortgage brokers promise to shop across lenders, yet brokered loans have average rates and rate dispersion similar to retail loans. Using novel mortgage origination data linking borrowers, lenders, and brokers in the U.S., I study why brokers fail to reduce these price differences. I document wide, persistent differences in broker pricing: some consistently deliver rates above retail benchmarks. An IV exploiting relative proximity to broker branches shows that working with a high-cost broker raises mortgage rates by 10–12 basis points. I examine brokers’ lender choices and find that some systematically place borrowers with more expensive lenders, even when cheaper alternatives are available. These choices are associated with higher compensation paid by lenders to brokers, consistent with steering. Steering persists within brokers over time, and borrowers working with brokers with stronger past steering practices receive higher rates. Overall, the findings show how conflicts of interest can undermine the benefits of delegated search and raise household borrowing costs.
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